Q Will I need to know about hosting and stuff?
No. We will organise your website's hosting and pre-install the Shopping Cart system for you. You'll simply login and go!
Q Will I need any new software to access my online store?
No. Only a quality web browser such as Internet Explorer or Safari; both are free. You log in through a personal Control Panel, which will give you full access to add, modify, delete, run and manage your products, web pages and clients. there's also full statistics and reporting built in.
Q Who populates the store with our products and content?
You the client. Just like a 'real' shop, think of us as the shop-fitters. We'll secure the premises, help with the look and feel and prepare the store for business. You simply add your products and pricing, and start inviting people in!
Q Can I modify ShoppingCart once it's installed?
Yes. You can alter all editable layouts, features and functions of the online shop as you wish.
Q How many products can I sell?
There are three versions of our Shopping Cart, and some limit the amount of products, as follow;
- Starter version: up to 100 products
- Professional version: up to 5000 products
- Ultimate version: unlimited products
You can upgrade anytime between versions as your requirements change.
Q How do I accept money online?
If you do not have one, your bank will issue you a Merchant Number, which enables you to take Debit/Credit card payments via a recommended online provider - we use SagePay (formerly Protx). This merchant number is simply added to the store setup and you're ready to go. We'd also recommend a PayPal account, and other providers such as Google Checkout. Both are readily available and can be quickly integrated into ShoppingCart.
Q Can I sell downloadable products?
Yes. This is a fully supported option, and you can run these alongside physical products no problem.
Q Can I access my store from anywhere?
Yes. Just a quality web browser such as Internet Explorer or Safari is required.
Q Can I get my products in Google Shopping?
Yes. You can quickly export unlimited Froogle Feeds directly from ShoppingCart, for onward upload to Google Shopping.
Q What about invoicing, packing slips, client management etc?
That's all taken care of! Your Control Panel allows full client and order management, including auto-update emails to customers and order tracking, as well as generating packing slips, invoices etc. for your convenience
Q Is the purchase price a one-off?
Yes.
Q What about Technical Support?
- Technical Support - THREE MONTHS FREE INCLUDED IN PRICE
ShoppingCart was specifically designed to be used by non-technical users. It's very intuitive, and all operational features are further explained within the user-guide. For obvious reasons, we are unable to include assistance for basic day to day usage of the software. However, we include maintenance to cover the functionality of the software, and addressing of any faults or errors that may materialise, and this is free for your first three months of usage.
- Ongoing Support - 12 MONTHS FOR THE PRICE OF NINE MONTHS
Although it's the responsibility of you as the store-owner to best familiarise yourself with your new store, most of our clients prefer the peace of mind of technical support back-up from Dynamics Media.
Support is available in twelve-month periods, from just £60 pcm. This includes the all-important product updates and up to one hour's technical and/or application support, handled remotely via a dial-in where necessary.
SPECIAL OFFER: If you choose a twelve-month support agreement with us at the time of purchase, you only pay for nine-months, saving you £180.
PERSONAL TRAINING
fast-track your understanding of how best to use ShoppingCart in your business. Personal product-training is available here at Dynamics Media, priced at just £395 + for up to two people.
Perhaps support is best explained by comparing it to a product like Microsoft Word. You can receive technical support if it fails to work, or produces errors, or will not load etc. However, if you are unsure how to bold text or use mail-merge, this is classed as Application Support and as such, you'd be directed to additional training, or to the available user-manual/help guides.
Q Can I pay for ad-hoc Support?
Ad-hoc support always remains available to you , and is charged at £75 + VAT per hour.
Q Are there any additional costs?
Yes. You'll need professional web hosting and email services, which is just £199 + VAT per annum. In order that you can take secure payments online, you'll also need an SSL Certificate, which is just £99 + VAT per annum. That's it.
